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Assort Health is building AI agents that create continuous conversations for patients throughout their healthcare journey, replacing fragmented interactions with healthcare systems. The company has grown from 15 people in 2025 to 250+ by end of 2026, with 20x revenue growth in 15 months and $222 million raised (including a recent $120 million Series C at $1.2 billion valuation). They operate the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways.
As an Agent Support Engineer, you will own post-implementation support for Assort accounts requiring US-based data handling. You will manage L1/L2 tickets once customers go live and design the processes and playbooks that enable support to scale effectively.
Key responsibilities include:
- Owning steady-state L1/L2 ticket management for accounts with US data handling requirements
- Designing the post-live support model for your first account, including process design and playbook structure
- Investigating and resolving customer issues using logs, data, and internal tools
- Working cross-functionally to resolve escalations and close the loop with customers
- Communicating clearly with customer stakeholders, including executives, in writing and live
- Tracking and improving response and resolution SLAs, CSAT, and reopen rates
You will work with tools including Pylon, LLMs, log services (Google Cloud Console, Braintrust), and SQL/databases.
Requirements:
- 5+ years of customer support experience in SaaS or AI-first companies
- Strong verbal and written communication skills with executive presence
- Concrete examples of going above and beyond for customers
- Track record of working cross-functionally and as a team player
Nice to have:
- Healthcare or health tech experience
- Customer-facing experience
- Ability to read basic code
