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As a Field Solution Consultant at ServiceNow, you will partner directly with Sales teams to deliver technical guidance and solution positioning across the ServiceNow product portfolio. You will support customers through discovery and implementation phases, working hands-on in the field to translate business challenges into technical solutions.
Key responsibilities include:
- Support product sales as a technical and domain expert within client-facing sales teams across multiple industry markets
- Lead discovery workshops to understand customer challenges and deliver product demonstrations aligned with customer needs
- Develop and maintain strategic client partner relationships
- Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome alignment
- Provide feedback to product management on product enhancements that address customer needs
- Share best practices and reusable assets with other Solution Consultants to enhance team quality and efficiency
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Achieve quarterly and annual sales goals for North Asia
Requirements:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
- Willingness to travel as necessary
