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Back Market is a global marketplace for refurbished devices, operating with a mission to make tech reliable, affordable, and better than new while reducing environmental impact. The company reports that refurbished devices have 92% less carbon emissions than new tech.
As an Advanced Seller Success Manager, you will own a portfolio of high-profile Smartphone and core category sellers across France and the EU. This is a strategic partnership role where you act as consultant, data analyst, and relationship builder for sellers driving Back Market's refurbished revolution.
Key Responsibilities:
- Own sales and quality performance of your seller portfolio across all European Back Market websites
- Build lasting relationships with sellers based in France and the EU, providing consultative, solution-oriented support across sales, marketing, and logistics
- Lead Business Reviews and strategic planning sessions, including on-site seller visits and operational audits
- Leverage data to track performance, analyze trends, and build projections that inform seller strategy and Back Market's EU direction
- Drive cross-functional projects to deliver tailored solutions for your sellers
- Channel field insights back into Back Market's business strategy
The role is based in Bordeaux (Paris negotiable) with 3 days per week mandatory in-office attendance. Back Market offers a hybrid work environment with 2 remote days per week and 1 remote work week per quarter, plus 3 flex days.
Requirements:
- 3+ years of experience in account management, sales, or related field (or equivalent track record demonstrating growth management)
- Excellent French and English communication skills, written and verbal
- Proven ability to manage seller/customer portfolios and hit performance targets
- Strong project management skills: handle deadlines, competing priorities, and shifting goalposts with calm and creativity
- Data-driven mindset; SQL and/or Tableau experience is a bonus, but genuine readiness to develop analytics skills is required
- Proactive, positive attitude representing Back Market with confidence and warmth
- High empathy; ability to build trust with sellers and support colleagues
- Resourceful, scrappy spirit; ability to create playbooks and processes as needed
Nice to have:
- Marketplace or e-commerce background
- Genuine interest in sustainability and circular economy
