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Reltio, an SAP Company, is seeking an Advanced Customer Engineer Level 1 to provide expert-level technical support and troubleshooting for its Context Intelligence Platform. This role sits at the second tier of customer support, handling complex break-fix cases and ensuring enterprise customers receive exceptional service.
You will take ownership of deep technical knowledge across Reltio's full application stack—from front-end UI through database layers—and develop algorithms and techniques to solve problems in high-volume, high-availability environments. Key responsibilities include analyzing customer needs and software requirements, debugging issues via UI/API/performance analysis, and collaborating with product management and core engineering teams to resolve complex technical obstacles.
You'll build and implement scalable monitoring and metric tools, represent Reltio as an engineering expert in customer meetings, and contribute to the knowledge base by sharing best practices with team members. The role requires staying current with technological advancements, understanding MDM, NoSQL, data structures, service architecture, and system design. You'll participate in a 24x7 on-call rotation, respond to high-priority incidents within SLAs, and support weekend shifts on a rotational basis.
Required qualifications: Bachelor's degree in Computer Science or equivalent with 5+ years of experience; 2+ years developing on large-scale enterprise systems; strong foundation in object-oriented design, data structures, algorithm design, and complexity analysis; understanding of API design, authentication, and integration; knowledge of web UI development with JavaScript frameworks; and working knowledge of scalable, distributed data systems.
Reltio's platform harmonizes and unifies fragmented data across sources and formats in real time, enabling AI agents and systems to act with expert-level judgment at enterprise scale. Trusted by 200+ global brands in life sciences, financial services, healthcare, and technology, the company emphasizes customer-first values, collaborative culture, and continuous innovation.
