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Flare is a threat intelligence company focused on identity-centric cybersecurity. The company monitors the clear web and dark web to identify exposed identities and high-risk external threats before cybercriminals can exploit them. With approximately 160 employees across North America and Europe, Flare is now centralizing its IT function and hiring its first full-time Systems Administrator to manage daily operations.
In this concrete, hands-on role, you will take over IT support and administration currently handled by other teams, document processes, and automate repetitive tasks. You will report to the Chief Information Security Officer (CISO) and collaborate with the AI Ops team to automate common requests.
The technical environment includes JumpCloud for identity and device management, Google Workspace with some Microsoft 365, primarily macOS laptops with some Linux and Windows devices, and Slack.
Key Responsibilities:
- Provide daily IT support to employees across North America and Europe
- Administer identity, device, and productivity systems: accounts, access, groups, policies, and device configuration
- Provision, configure, and replace laptops
- Manage employee onboarding and offboarding, ensuring new employees are ready on day one and access is revoked on the last day
- Manage software licenses
- Process requests through the Slack-based ticketing system
- Document recurring tasks and fixes so employees can self-serve
- Script and automate repetitive tasks; collaborate with AI Ops on an AI agent for common requests
- Apply access and device controls defined with the Security team
This is a remote role with occasional visits to the Montreal office. Your working hours must cover part of the European business day to support European-based employees. The role operates in a bilingual Quebec environment; fluency in both English and French is essential for effective collaboration.
Requirements:
- Hands-on experience as a systems administrator or IT support specialist working with end users
- Experience administering JumpCloud or comparable identity and device management platforms (e.g., Okta, Jamf, Kandji, Intune)
- Experience administering Google Workspace
- Strong macOS support skills, plus solid knowledge of Windows and Linux
- Experience with employee onboarding and offboarding, including access revocation
- Scripting skills for administrative tasks (Bash, Python, or PowerShell)
- Clear written communication skills, including ability to write documentation for non-technical colleagues
Desirable:
- Cybersecurity experience
- IT ticketing or service management tools
- Support automation or AI tools
- Microsoft 365 administration
- SOC 2 / ISO 27001 environment experience
