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Overjet is the world leader in dental AI, serving thousands of dental providers and insurers. The company is growing rapidly and seeking an Accounts Receivable Specialist to lead billing and collections operations.
In this role, you will serve as the primary point of contact for customer billing inquiries via email and phone. You'll proactively follow up on outstanding invoices to ensure timely payment, investigate and resolve billing issues by coordinating with Sales, Customer Success, and Finance teams, and manage billing inquiries and collection activities with clear documentation. You'll work with customers to address concerns, clarify invoice details, and resolve disputes while maintaining a professional and empathetic approach—even in escalated situations.
You'll identify recurring billing issues and collaborate with internal teams to improve processes and prevent future problems. You'll also assist with maintaining accurate customer billing records, payment status tracking, and support the Finance team with reporting and operational improvements related to billing and collections.
This is a completely remote position requiring work between 9 am and 5 pm ET, paid in USD.
QUALIFICATIONS:
- Bachelor's degree in Finance, Business, or a related field
- 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role (preferred)
- Able to work continental US hours
- Strong written and verbal English skills, with confidence interacting with customers by phone and email
- Strong interpersonal skills to handle customer issues
- Highly organized with strong follow-up skills and attention to detail
- Self-starter who takes ownership of issues and drives them to resolution
- Comfortable managing multiple conversations, cases, and priorities simultaneously
- Experience working in fast-paced or high-growth environments (a plus)
- Familiarity with CRM, ticketing, or billing systems such as Salesforce, NetSuite, Intercom, or Stripe (a plus)
