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Instructure is seeking a detail-oriented Accounts Receivable Clerk to support the order-to-cash process. You will process and review sales orders for accuracy before they move to billing and invoicing, ensuring every order is accurate, complete, properly approved, and aligned with customer account status, payment terms, pricing, and company policies.
In this role, you will work closely with cross-functional teams to confirm that customer orders are ready for processing and invoicing without delays or errors. Key responsibilities include:
- Process and review sales orders for accuracy, completeness, pricing, discounts, taxes, payment terms, and billing details
- Confirm customer account status, outstanding balances, payment history, and collection notes before processing orders
- Validate purchase orders, contracts, approvals, tax details, and required supporting documents
- Identify missing information, duplicate orders, billing discrepancies, incorrect payment terms, and pricing issues before invoice generation
- Coordinate with cross-functional teams to resolve order issues promptly
- Assist with customer account reconciliations, invoice corrections, credit memos, and payment-related inquiries
- Maintain accurate records of processed orders, approvals, communications, and issue resolutions
- Support month-end close by ensuring all orders are processed, reviewed, and approved for timely billing
- Follow internal controls, company policies, documentation standards, and compliance procedures
- Recommend process improvements to reduce billing errors and strengthen order-to-cash workflows
Instructure offers competitive compensation with an ownership program for all full-time employees, flexible work culture, generous time off including an annual "Dim the Lights" period in December, comprehensive wellness programs, learning and development resources, and a culture rooted in inclusivity and meaningful connection.
REQUIREMENTS:
- Experience in Accounts Receivable, Billing, Order Management, Finance Operations, Collections, or related administrative finance role
- Strong understanding of invoices, payment terms, customer balances, credit holds, collections activity, account reconciliation, and billing workflows
- Ability to process and review sales orders, purchase orders, contracts, and customer records with high accuracy
- Excellent attention to detail and ability to spot discrepancies and missing information quickly
- Strong organizational, analytical, and problem-solving skills
- Clear and professional communication skills for internal teams and customers
- Ability to manage multiple priorities, meet deadlines, and work in fast-paced environment
- Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, or CRM/order management tools
PREFERRED SKILLS:
- Experience with NetSuite and Salesforce or similar ERP, CRM, billing, or accounting systems
- Knowledge of order-to-cash, cash application, and collections
- Experience supporting billing deadlines, month-end close, invoice adjustments, or credit memo processing
- Ability to document processes, track exceptions, and follow up on open order or billing issues
