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TrueAccord, a subsidiary of TrueML, is transforming debt resolution through machine learning and human-centered approaches. The company helps millions of consumers regain financial footing while reducing costs for creditors across industries.
In this role, you will own the accuracy and execution of data entry, account updates, and administrative workflows across multiple software interfaces. You'll analyze client reports and source documents to identify data defects, resolve file processing errors, and manage inventory balances. You'll process payments accurately and efficiently while maintaining error rates below 1%. The role includes managing and triaging department communications, client correspondence, reports, and priority leadership requests. You'll safeguard and process highly sensitive, confidential client and account information in accordance with operational policies, perform internal audit procedures, and conduct routine reconciliations to ensure compliance and operational integrity. You'll deliver fast, accurate, and compliant responses to internal and external client requests.
This is an onsite position requiring regular in-person attendance in the Lenexa office. The role involves collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. Work is primarily computer-based, including extended periods at a computer using standard office technology and communicating through verbal, written, and digital channels. You may move throughout the office and occasionally lift or move office materials up to 10 pounds. Occasional flexibility outside standard business hours and occasional local/international travel may be required.
REQUIREMENTS:
- 2+ years of experience in a dynamic back-office, accounts receivable, or multi-faceted operational environment
- Deep familiarity with reconciliation processes (accounting, banking, healthcare, or back-office settings)
- Confident conducting data analysis and reporting
- Strong Microsoft Excel skills and proficiency in Google applications
- Ability to comfortably navigate multiple software systems simultaneously
- Exceptional attention to detail and strong organizational habits
- Track record of prioritizing deliverables to hit tight deadlines
- Excellent verbal and written communication skills
- Ability to thrive in a team-based setting and maintain high standards of professionalism
- High School Diploma or GED required
