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Instructure is seeking a detail-oriented Accounts Receivable Clerk to join their AR team in a remote role supporting EMEA shift hours (2PM–11PM GMT+8). This position plays a key role in protecting cash flow, supporting daily AR operations, and maintaining accurate customer accounts.
Key Responsibilities:
- Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts.
- Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.
- Review customer accounts, payment terms, credit holds, payment history, and outstanding balances to support accurate account management and timely resolution.
- Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes.
- Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and supporting documentation for approval and audit.
- Coordinate cross-functional AR projects with internal stakeholders, clarifying ownership, tracking risks and deliverables, managing timelines, and driving project completion.
- Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, and supporting documentation.
- Support AR managers with project management activities related to AR improvements, including tracking action items, updating process documentation, monitoring deadlines, and preparing status updates.
- Recommend process improvements to reduce billing errors, improve collections effectiveness, and strengthen AR controls.
You will work closely with Sales, Finance, Billing, Customer Support, Operations, and internal project stakeholders to resolve collection issues and improve AR workflows.
Requirements:
- Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.
- Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.
- Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.
- Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation.
- Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, and reporting status.
- Excellent attention to detail and ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks.
- Strong organizational, analytical, problem-solving, and time-management skills.
- Clear and professional communication skills when working with internal teams and customers.
- Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools.
