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Salary: USD 140,000 - 160,000 / annual
SafelyYou is building a new Revenue Operations function and seeking an Account Operations Manager to own the complete lifecycle from signed contract to live, billing customer. The role sits at the intersection of Sales, Finance, Customer Success, and Implementation, with direct accountability for converting commercial commitments into accurate, timely revenue.
Key responsibilities include:
**Account Transitions & Decommissions**: Own the end-to-end process when operators acquire properties, exit markets, or transfer community management. Coordinate across contracting, implementation, customer success, and finance teams. Serve as operational lead alongside account managers and capture structured data on each event for leadership visibility.
**Contract-to-Billing**: Maintain data integrity and reconciliation across systems—contract data entry, go-live date tracking, billing syncs, and discrepancy resolution. Attend weekly revenue meetings as an operational resource to resolve issues in real time.
**Change Orders & Pilots**: Intake and track contract amendments and expansions through resolution. Monitor pilot milestones, flag stalls, and drive decisions before delays impact billing revenue.
**Post-Close Coordination**: Own the handoff from signed contract to implementation and customer success. Track and ensure completion of post-close deliverables.
**Automation & Process Design**: Identify manual, repetitive coordination work and systematically eliminate it. Design and deploy automated monitoring for open milestones, billing dates, and discrepancies. Build workflows and AI-powered tools to operate proactively rather than reactively.
SafelyYou is an AI-driven senior living platform founded in 2015 from UC Berkeley's AI Research Lab. The company combines world-leading AI, industry-changing hardware, and remote expert clinicians to improve resident safety and outcomes while reducing costs for communities. Named to Fortune's Impact 20 list and recognized as one of the five most innovative fall technologies.
**Requirements:**
- 3–6 years in an operations role with real ownership (Revenue Operations, CS Operations, Implementation, or Commercial Operations in B2B SaaS or healthcare tech)
- Demonstrated ability to run complex, cross-functional processes end-to-end and be accountable for outcomes
- Salesforce proficiency: maintain data with discipline and diagnose downstream impact of bad records
- Experience with project or workflow management tools (Monday.com, Asana, or equivalent) for tracking multi-party, multi-step work
- Comfort operating across Sales, Finance, CS, and Implementation simultaneously—moving things forward without requiring a manager to broker every conversation
- Experience in senior living, multi-site healthcare, or comparably complex B2B environment is a meaningful advantage
