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Dandy is transforming the dental industry—a $400B+ market—by building an operating system for dental practices globally. The company is backed by leading venture capital firms and is on a mission to modernize every function of dental practices through technology.
As an Account Manager for the SMB Dedicated segment, you will own a portfolio of multi-location dental practice accounts (targeting 200+ accounts) and drive revenue growth and customer retention. You will be the primary point of contact for parent accounts with multiple locations, transitioning new customers from sales and building long-term strategic relationships.
Key responsibilities include:
**Book Management:** Own a portfolio of multi-location accounts and drive net revenue retention (NRR) through proactive planning and engagement. Analyze account performance and customer feedback to build tailored strategic engagement plans. Use service and commercial skills to guide practices through critical moments. Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities.
**Revenue Growth:** Identify and execute upsell and cross-sell opportunities within each parent account. Drive activation of additional doctors and scanners within existing practices. Lead expansion into new practice locations with consistent onboarding and alignment with parent-level goals.
**Client Relationship Management:** Build and maintain strong, long-term relationships with executives, doctors, and practice managers across all locations. Serve as a strategic consultant offering tailored solutions. Negotiate contract terms and implement churn-reduction strategies. Partner cross-functionally with Sales, Customer Experience, Training, Operations, and Marketing.
**Clinical Knowledge:** Develop deep understanding of dental practice operations and the competitive digital dentistry landscape. Communicate confidently in the language of clinicians. Stay informed on product updates, scanner capabilities, and market trends.
**Continuous Improvement:** Experiment with new tactics and engagement models. Collaborate across teams to ensure consistent support. Capture and share Voice of Customer insights. Contribute to playbook development for scaling multi-location strategies.
You will spend 60%+ of your day engaging with clients via phone or video. The role requires willingness to travel for offsites, industry events, and key customer visits.
**Requirements:**
- 2+ years of experience in Sales, Account Management, or Customer Success within SaaS/healthcare vertical (dental industry experience a plus)
- Proven track record of upselling, cross-selling, and growing complex account portfolios
- Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations
- Comfortable spending 60%+ of day engaging with clients by phone or video
- Highly analytical with ability to interpret data dashboards to inform strategy
- Empathetic, curious, and passionate about understanding customer pain points
- Strong communicator with exceptional organization, follow-through, and problem-solving skills
- Self-motivated, performance-driven, and adaptable to fast-paced environment
- Willingness to travel for offsites, industry events, or key customer visits
