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Tebi is a Connected Restaurant Management System founded by Arnout Schuijff (co-founder of Adyen) and backed by €50 million in funding from Index Ventures & CapitalG. The platform unifies sales, reservations, kitchen prep, payments, and data analytics in a single seamless interface, serving thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain, and expanding internationally.
As Account Manager, you will own the complete customer journey from sales handover through implementation, training, and go-live, ensuring merchants are set up for long-term success. You'll serve as the primary point of contact for new merchants, managing end-to-end onboarding while blending project management, customer communication, and process improvement.
Key responsibilities include:
- Managing the full onboarding and implementation process, addressing concerns and ensuring smooth setup
- Conducting training sessions on Tebi products and best practices
- Identifying bottlenecks and streamlining workflows to create scalable, efficient onboarding processes
- Providing post-go-live account management including proactive check-ins, troubleshooting, and identifying upsell opportunities
- Building long-term relationships to drive engagement, retention, and growth
- Collaborating cross-functionally with Product and Operations teams, serving as the voice of the customer
You'll work in a fast-moving, high-growth startup environment where independent, curious, and hospitality-passionate professionals thrive.
Requirements:
- 3–5 years of experience in implementation, onboarding, support, customer success, or hospitality/food-tech operations
- Strong project management skills with ability to manage multiple projects simultaneously
- Excellent stakeholder and communication skills
- Interest in automation and creation of scalable solutions
- Analytical mindset with ability to critically assess processes and suggest improvements
- Problem-solving mindset with keen attention to detail
- Fluency in English and one additional language (language not specified in posting)
- Comfort operating in fast-moving, high-growth startup environment
