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Salary: USD 90,000 - 140,000 / annual
Profound is a rapidly growing AI marketing platform trusted by 15% of the Fortune 500 (including Comcast, Estée Lauder, and Walmart) and innovative companies like Ramp, MongoDB, and Figma. The platform consolidates marketing work—research, briefs, content, campaigns, and reporting—in one place, powered by AI agents that automate key tasks. Built on 2B+ real user prompts, Profound's data reveals what people ask AI and how models respond, enabling the platform to identify high-impact opportunities and measure what works.
As an Account Manager for Mid-Market accounts, you will own a portfolio of 40–50 accounts and drive renewal and expansion revenue. You'll partner directly with customer executives and key stakeholders to understand their business goals, identify pain points, and demonstrate clear, measurable ROI from Profound. Working alongside the Engagement Management team, you'll connect platform usage to business outcomes and uncover expansion opportunities.
Key responsibilities include:
- Owning a portfolio of 40–50 accounts with direct accountability for renewal and expansion revenue
- Co-managing the customer lifecycle from onboarding through renewal, identifying adoption and value-deepening opportunities
- Developing deep understanding of each customer's goals, workflows, and organization to position Profound as essential
- Building organizational maps of customer deployments to expand relationships and impact
- Building and managing a pipeline of renewals, cross-sells, and upsells against monthly and quarterly targets
- Leading commercial conversations, including executive business reviews and multi-product renewal/upsell negotiations
- Forecasting with precision using CRM data and pipeline management best practices
- Collaborating cross-functionally with Product, Engineering, and Engagement teams to deliver seamless customer experience and surface adoption insights
Requirements:
- 3+ years of SaaS experience in account management, renewals, or expansion sales
- Track record of exceeding commercial targets through renewals and upsells; quota-carrying experience preferred
- Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
- Excellent negotiation and closing skills; ability to manage complex deals and procurement processes
- High emotional intelligence and communication skills; ability to build trust quickly and manage multiple stakeholder relationships
- Highly organized and data-driven with strong pipeline discipline and attention to detail
- Entrepreneurial mindset; resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
- High integrity and long-term orientation; motivated by customer success and sustainable revenue growth
