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Salary: USD 83,300 - 90,000 / annual
Flashpoint is a threat intelligence and data platform serving commercial enterprises and government agencies. The company delivers cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud, and brand protection solutions through its Ignite platform.
You will serve as a customer-centric Account Manager for mid-market clients, acting as a key driver of customer retention and expansion. This is an individual contributor role focused on building deep, high-value partnerships and guiding clients through strategic use of threat intelligence.
Key responsibilities include:
- Cultivate long-term, trusted relationships with key stakeholders and champions using a customer-centric partnership approach
- Ensure smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption
- Proactively manage the renewal pipeline, articulate ROI, and mitigate churn risk to secure long-term contracts
- Identify and qualify new use cases, services, and Flashpoint products (CTI, PSI, VulnDB) to expand account footprint
- Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing risk signals
- Maintain regular, high-touch communication with key decision-makers and end-user champions
- Drive consultative conversations translating Flashpoint products into tangible business value
- Craft strategic, complex multi-year renewal and expansion agreements
- Successfully negotiate software and services contracts with procurement teams
- Collaborate effectively with technical and non-technical colleagues across all organizational levels
- Leverage CRM capabilities and account management tools to monitor customer health
First 30 days: Complete product training, receive book of business, conduct initial strategic outreach to key stakeholders, leverage your network to introduce Flashpoint.
First 60 days: Articulate full Flashpoint product and service portfolio, establish Customer Health Monitoring processes with defined engagement metrics and cadence.
By 90 days: Partner with Strategic Advisory team to conduct initial Executive Business Reviews (EBRs), identify first expansion opportunities (upsell/cross-sell), develop renewal strategies for accounts within next 12 months.
Requirements:
- Proven track record of success in Account Management, customer success, or consultative sales within B2B SaaS industry, ideally in cybersecurity or threat intelligence
- Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
- Passion for helping companies keep customers, employees, and infrastructure safe from cyber and physical threats
- Desire to own expansion and renewal deals to close, not just manage accounts
- Strong negotiation and relationship-building skills
- Data-driven mindset with ability to leverage CRM and analytics tools
