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Kpler is a global intelligence platform founded in 2014 that simplifies complex trade information across commodities, energy, and maritime sectors. With over 850 experts across 69 countries, the company transforms intricate data into actionable strategies for clients navigating dynamic markets.
This Account Manager role is based in Dubai and focuses on the Middle East & Africa region. You will manage a dedicated portfolio of maritime accounts, driving revenue growth through retention and expansion while serving as a strategic partner to clients.
Key responsibilities include:
- Managing and growing an account portfolio across MEA to meet or exceed annual retention and expansion targets
- Proactively identifying, qualifying, and closing upsell and cross-sell opportunities by understanding client workflows
- Serving as a strategic partner in demand forecasting, budgeting, multi-year account planning, and commercial reporting
- Capturing actionable product feedback and competitor intelligence from client interactions to inform regional strategy and product roadmaps
- Leading contract renewal negotiations to secure long-term, profitable agreements aligned with corporate policies
- Maintaining accurate account records, engagement logs, and sales forecasting in the CRM system
- Collaborating closely with Customer Success, Marketing, Sales Operations, and Product teams to deliver exceptional value
You will work in a dynamic, customer-focused environment where decisive action, collaborative problem-solving, and supportive relationships are core values.
Requirements:
Must-haves:
- At least 3 years of demonstrated experience in account management, sales, or commercial growth roles
- Proven background working within technology, SaaS, or data intelligence vendors
- Proven ability to build trusted client relationships, navigate commercial renewals, and close upsell deals
- Fluency in professional business English with exceptional verbal and written communication skills
Nice-to-haves:
- Prior knowledge or experience in maritime, shipping, or commodities markets
- Familiarity with modern commercial tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn Sales Navigator
- Conversational or professional fluency in Arabic or French
