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Reonic is a fast-growing, VC-backed startup building an AI operating system for renewable energy installers. The company serves 3500+ B2B customers and is expanding rapidly in the Brazilian market.
In this Account Manager role, you will be the primary point of contact for a diverse customer base including solar installers and utilities across Brazil. You'll own the customer relationship lifecycle, from onboarding through expansion, and play a key role in driving revenue growth through upselling and cross-selling opportunities.
Key responsibilities include:
- Serve as the go-to contact for B2B customers in the renewable energy sector
- Gather and synthesize customer feedback to inform product improvements, working closely with the development team
- Continuously enhance customer experience and optimize internal processes
- Identify and execute upselling and cross-selling opportunities
- Strategically plan and implement projects that drive Reonic's growth and innovation
You'll work in a fast-paced, purpose-driven environment where you can make a tangible impact on the renewable energy transition. The role offers opportunities for personal and professional growth, the freedom to innovate, and a dynamic team culture.
Requirements:
- C1 English proficiency (required)
- Fluent Portuguese and English communication and presentation abilities
- Experience in B2B customer service or customer success with direct customer engagement
- Based in São Paulo or nearby (full-time, in-office)
- Previous experience in SaaS B2B environments (preferred)
- Previous experience in startup ecosystems (preferred)
- Demonstrated motivation to drive change in renewables and create positive impact
