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Salary: CAD 182,000 - 202,000 / annual
Gorgias is building a unified AI agent platform for conversational commerce—enabling brands to sell, support, and re-engage customers through intelligent conversations. The Account Manager, Enterprise Expansion role is part of the Sales team and focuses on driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling, and upselling to the existing customer base.
You will manage a portfolio of approximately 120 enterprise-segment accounts, working closely with Customer Success Managers to drive growth, retention, and influence across the company's largest global customers. The scope is broad: you'll identify and execute upsell and cross-sell opportunities, develop strategic account plans tailored to each customer's business objectives, and engage with executive-level stakeholders to foster advocacy and alignment.
Key responsibilities include:
- Driving account growth by identifying expansion opportunities and meeting revenue targets
- Collaborating with CSMs to create tailored strategic plans leveraging customer insights
- Building and nurturing relationships with C-level executives
- Partnering with Customer Success, Product, and Legal teams to deliver seamless experiences
- Documenting account activities and opportunities in the CRM to inform data-driven strategies
- Conducting in-person client meetings (3-4 weeks per year) to deepen relationships and understand evolving needs
You'll work in a fast-paced, startup-like environment where AI is integrated into daily workflows. The role is hybrid with 6 weeks of full remote flexibility per year and is based in Toronto.
REQUIREMENTS:
- 3-4 years of experience managing and selling into mid-market SaaS accounts ($5M+ in GMV)
- Proven track record driving growth through expansion across portfolios exceeding $1M ARR
- Skilled at engaging and influencing C-level executives
- Data-driven mindset with ability to interpret trends and identify opportunities
- Strategic problem-solver who diagnoses pain points and develops tailored solutions
- Strong verbal and written communication skills; ability to translate technical concepts into business value
- Results-oriented with focus on achieving growth and retention goals
- Highly organized; adept at managing multiple accounts and priorities
- Proficient with CRM and reporting tools; strong aptitude for learning new technologies
- Adaptable and resilient in dynamic environments
