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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with public and private content (equity research, company filings, event transcripts, expert calls, news, trade journals) to help sophisticated organizations remove uncertainty from decision-making. Founded in 2011 and headquartered in New York City with 2,000+ employees globally, AlphaSense recently acquired Tegus to expand its product and content capabilities.
As Account Manager, Corporate, you will be the primary point of contact for enterprise clients, responsible for building and maintaining strong relationships that drive retention and growth. You'll manage a book of business focused on the Consulting vertical, handling inbound client queries, outbound engagement, relationship updates, and renewal discussions. Your key responsibilities include:
• Maximize retention rates across your book of business and identify revenue at risk to prevent churn
• Drive adoption of AlphaSense solutions into other business units within existing clients, uncovering expansion opportunities and exceeding monthly, quarterly, and annual revenue goals
• Forecast retention rates and collaborate with Account Executives to identify growth opportunities
• Conduct business reviews with key stakeholders and plan/execute new user onboarding and training initiatives
• Serve as boots on the ground within client organizations (floor walks, lunch and learns, etc.)
• Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
• Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than a vendor
• Serve as advocate for AlphaSense internally and for clients externally
• Acquire value stories and product feedback from clients, circulating insights to product, marketing, and sales teams to inform business strategy
You will work in a fast-growing SaaS environment with a team passionate about the product and committed to client success.
REQUIREMENTS:
• Business proficiency in Chinese/Mandarin and English (required to serve clients in the Chinese/Mandarin-speaking market)
• Minimum 2–4 years of account management experience
• Demonstrated success managing and growing relationships within Fortune 1000 clients
• Strong ability to develop instant rapport with new people and manage relationships at all levels
• Subject matter expertise in account management, including internal/external relationship management, business acumen, and commitment to effective processes
• Natural intellectual curiosity with ability to learn and adapt quickly
• Understanding of SaaS best practices for client engagement
• Exceptional oral, written, and presentation skills; ability to distill complex issues into simple terms
• Ability to communicate effectively with analysts through C-level executives
• Demonstrated grit, work ethic, initiative, enthusiasm, and commitment to delivering results
