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ElevenLabs is an AI research and product company that has transformed how we interact with technology through human-like AI voice models. Founded in January 2023, the company now serves millions of users and thousands of businesses, from fast-growing startups to large enterprises like Deutsche Telekom and Meta. The company has raised $781M in funding with a valuation of $11B, backed by prominent investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia.
ElevenLabs operates three main platforms: ElevenAgents (enabling businesses to deliver intelligent customer experiences with voice and chat agents at scale), ElevenCreative (empowering creators and marketers to generate and edit speech, music, image, and video across 70+ languages), and ElevenAPI (giving developers access to leading AI audio foundational models).
In this role, you will own the full commercial relationship and customer success across a book of 100 to 200 corporate accounts—builders, founders, and product teams at companies up to 250 employees who are defining AI-native experiences. Your primary responsibilities include ensuring every account receives real value, expanding into new products, and driving renewals with conviction.
This is a high-volume, high-impact position requiring a systems-oriented mindset. You will build playbooks and scaled motions rather than managing accounts individually. You'll work directly in the product with customers, advising on agent design, voice customization, conversation flows, and integrations. You'll use data and logs to identify friction points before customers do, connecting technical performance to commercial growth.
You own net revenue retention (NRR) across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end. Success means growing with customers, not just retaining them. You'll partner closely with high-growth accounts to help them achieve measurable value.
Compensation is structured with 70% base and 30% variable, with variable compensation weighted 100% on net revenue retention (NRR) with emphasis on product cross-sell. Cross-sell performance counts toward NRR, creating compounding rewards. Quota is set on managed ARR, giving clear ownership over a defined book of business. The plan includes accelerators for above-target NRR performance and is designed to reward account managers who expand with their customers. Variable compensation is paid quarterly.
The company culture emphasizes high-velocity operations, rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact matters more than job titles, and no task is considered above or beneath you. The company is AI-first, using AI across engineering, growth, and operations. ElevenLabs offers an annual discretionary stipend for professional development and social travel, annual company offsites in locations like Croatia and Italy, and a monthly co-working stipend for those not near main hubs.
REQUIREMENTS:
- Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
- Proven track record of owning commercial outcomes: quota, renewals, cross-sell, and full expansion motions from opportunity identification to closing
- Ability to manage a high-volume book of business with a systems mindset; you build playbooks and repeatable motions
- Hands-on familiarity with AI concepts, API integrations, and SDKs; ability to hold technical conversations with developers and engineering teams
- Experience using product usage data to monitor account health, identify expansion opportunities, and mitigate churn risk
- Strong communication skills to move fluidly between founders, technical leads, and procurement teams
PREFERRED:
- Experience in voice AI, audio AI, or conversational AI space
- Experience selling or expanding into multiple products within a platform
