SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Popl is building the infrastructure for in-person go-to-market, helping revenue teams turn real-world interactions—trade shows, conferences, field events, and meetings—into measurable pipeline and revenue. The company's AI-native platform powers event lead capture, enrichment, and real-time CRM sync.
You will join as an Account Manager in a newly established role, working closely with Account Executives and Customer Success teams to ensure customers realize ongoing value from the platform, driving strong retention and expansion. You will own Net Revenue Retention (NRR) by managing renewals, identifying expansion opportunities, and fostering long-term relationships with key accounts.
Key responsibilities include:
- Driving Net Revenue Retention through customer retention and expansion initiatives
- Proactively managing renewals and securing timely contract renewals
- Identifying and executing upsell and cross-sell opportunities aligned with customer business needs
- Developing deep product knowledge across multiple offerings and confidently communicating value
- Collaborating cross-functionally with Account Executives and Customer Success Managers
- Monitoring customer health by tracking engagement metrics, adoption trends, and risk signals
- Negotiating contracts while maintaining strong customer relationships
The role is fully remote and offers competitive salary, meaningful equity, full insurance and benefits, unlimited PTO, $150 monthly wellness credit, and a learning-focused culture.
REQUIREMENTS:
- 4–6 years of account management experience in B2B SaaS
- Proven track record of driving renewals and upsell revenue
- Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
- Excellent communication, negotiation, and relationship management skills
- Ability to analyze customer data to identify risks and opportunities
- Experience with Salesforce and Stripe
- Ability to anticipate customer needs and identify growth opportunities across account types
- Strong organizational, project management, and time management skills
- High adaptability and comfort operating in a fast-paced startup environment
NICE TO HAVES:
- Experience in lead capture, digital business card, or related tech industry
- Established network of contacts and decision-makers
- Analytical skills to derive actionable insights from customer metrics
- Curiosity and commitment to continuous learning
- Team-oriented mindset and desire to cultivate positive team culture
