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GumGum is an advertising technology company that uses AI-driven contextual intelligence (the Mindset Graph) to match brands with audiences in the right mindset at the right moment. The company operates across 19+ markets globally and was founded in 2008.
As an Account Manager, you will be a critical member of the Customer Success and Operations team, working directly with advertising agency partners to execute campaigns and meet client targets. You will support the sales team throughout the entire campaign lifecycle, ensuring all aspects perform to client expectations while building and maintaining strong relationships with agency partners.
Key responsibilities include:
- Launching and executing sold campaigns across GumGum's proprietary platform, meeting all SLAs
- Owning the full campaign lifecycle from setup through optimization in partnership with Sales, Creative Services, and Programmatic Ad Operations teams
- Building trusted relationships with agency contacts and becoming their go-to person for campaign performance
- Delivering actionable performance reports, insights, and recommendations to both internal stakeholders and clients
- Producing End of Campaign Reports mapped to each campaign's objectives and KPIs on schedule
- Partnering with Sales to shape media plans and campaign strategies that win and grow business
- Identifying upweight opportunities within live campaigns to generate incremental revenue
- Maintaining accurate records in Salesforce and Jira, managing insertion orders, screenshots, and billing reports for smooth month-end invoicing
You will work in a flexible environment with the option to work remotely or from the Sydney office, though occasional in-person collaboration is expected.
REQUIREMENTS:
- Bachelor's degree in Advertising, Marketing, Business, or related field
- 2+ years of experience in digital media, including account management, media planning, and/or customer service in online verticals
- Working knowledge of the ad tech industry and digital advertising trends (preferred)
- Familiarity with programmatic advertising concepts, terminology, and best practices
- Hands-on experience with DoubleClick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce, and Jira
- Excellent written and verbal communication with a solutions-oriented mindset
- Sharp attention to detail and strong time management in fast-moving, deadline-driven environments
- Ability to manage multiple stakeholders internally and externally while delivering on client expectations
- Proficiency with PowerPoint, Excel, Word (or Google Slides, Sheets, Docs)
