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Flexport is a technology-driven global commerce platform that has disrupted the $10 trillion freight forwarding industry. The company moves over $19 billion in merchandise annually across 112 countries and serves companies from emerging brands to Fortune 500s.
As an Account Manager based in Hanoi, you will drive growth of new and existing client relationships by developing and implementing solutions to their supply chain challenges. This is a key opportunity to expand Flexport's business in Vietnam.
Key responsibilities include:
- Develop and launch new solutions tailored to the needs of large, complex global freight forwarding clients
- Accelerate growth across Flexport's service portfolio: Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs, and PO Management
- Partner with global teams in North America, Europe, and Asia to identify expansion opportunities with existing accounts
- Work cross-functionally with Ocean/Air/Logistics Operations, Procurement, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams to develop and execute client strategies
- Build and maintain relationships with management-level contacts at major global brands
- Stay informed on industry and supply chain developments; proactively educate and support clients through change
- Travel to other provinces to visit clients and factories as needed
Requirements:
- 4+ years of client-facing experience with background in logistics, freight forwarding, or supply chain (strongly preferred)
- Entrepreneurial mindset with proven track record of delivering innovation and driving results
- Experience working in complex global team matrices to drive solutions on a global scale
- Demonstrated ability to build client relationships locally and globally and leverage them to grow business partnerships
- Strategic thinker and disciplined planner; able to operationalize strategic plans and stay well organized
- Effective communication across all channels (written, verbal, phone, media) with strong English proficiency for aligning global stakeholders
- Strong negotiation and problem-solving skills
- Highly collaborative with track record of building strong internal and external relationships
- High integrity and ethics; values alignment with Flexport
- "Compliance first" attitude appropriate for a heavily regulated industry
- Willingness to travel to other provinces for client and factory visits
