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Equip is a leading virtual, evidence-based eating disorder treatment program founded in 2019. The company operates in all 50 states, is partnered with major health insurance plans, and was recognized by Time as one of the most influential companies of 2023.
As an Account Manager, you will serve as a trusted partner for health plan clients, managing relationships from implementation through ongoing value delivery. You will be accountable for year-over-year retention, growth, value delivery, and expansion opportunities. This role requires close collaboration across internal teams to manage day-to-day client interactions, lead health plan reporting and analytics, and identify areas for improvement aligned with partner goals.
Key Responsibilities:
- Support multiple health plan partners from implementation through ongoing value delivery
- Serve as intermediary representing partner interests and needs to internal stakeholders, including product feedback, operational design, member support, and clinical care
- Quarterback day-to-day program delivery and work closely with internal teams to deliver on program KPIs
- Partner with Patient Acquisition & Marketing teams to execute payor penetration and growth strategy
- Own health plan satisfaction, renewals, expansion opportunities to new markets/states/lines of business, contract adherence, contract P&L, and contract utilization
- Produce high-quality, actionable client meeting agendas and report content
- Execute best-in-class implementation and account management strategy to achieve program milestones and exceed expectations
The role is 100% remote with required travel to client meetings at least once per quarter. You must live with immediate access to an airport and reliable transportation.
Requirements:
- Bachelor's degree from an accredited institution
- 3-5 years of experience
- Previous experience in mental health working with Managed Care Organizations
- Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes
- Strong interpersonal skills with proven ability to build strong working relationships, navigate various roles within complex organizations, and effectively represent needs of both Equip and health partner clients
- Demonstrated experience owning and managing multiple concurrent relationships with diverse client base
- Key analytical abilities to generate program KPIs and insights for internal and external stakeholders with focus on operational excellence and superior value delivery
- Strong understanding of healthcare landscape, specifically payer and provider focused
- Passion for living Equip's mission and values
