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Salary: USD 120,000 - 170,000 / annual
Baselayer is an AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of US financial institutions. The company prevents billions in merchant fraud and credit risk by combining government data, AI agents, and a network powered by millions of applications.
As the founding Account Manager, you will be the primary relationship builder and trusted advisor for some of the largest financial institutions, payment providers, and fintech companies in the country. You'll work directly with the CEO and collaborate across product and engineering to scale customer operations.
Key responsibilities include:
- Building and maintaining strong relationships with C-suite executives and client teams
- Acting as the primary point of contact for major financial institution clients
- Driving account growth through upsells, renewals, and referrals
- Becoming an expert in customers' workflows and pain points, then working with internal teams to address them
- Developing playbooks, feedback loops, and operational processes to scale the AM/CS function
- Collaborating directly with product and engineering on customer operations scaling
You'll be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. The company moves deliberately, communicates directly, and cares deeply about quality.
REQUIREMENTS:
- 3+ years of experience in business development, customer success, or implementation roles at a fast-growing startup or highly-competitive environment (management consulting, banking, or venture capital)
- Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools (through direct experience or advising similar customers)
- Excellent communication skills and energetic, professional presence
- Confidence working with C-level stakeholders and navigating ambiguity
- Resilience and grit to get things done
- Proactive and curious self-starter who thrives in dynamic settings
- Highly feedback-oriented with openness to radical candor
- Hunger for equity, a seat at the table, and building from 0 to 100
