SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Slice empowers independent pizzerias with commerce enablement technology and services, giving them the advantages of major franchises while preserving their independence. The company serves tens of thousands of restaurants globally.
You will lead a team of Account Managers responsible for managing Slice's relationships with key accounts. This is a people-management role reporting to the Head of Account Management. You'll oversee a distributed team with members across Macedonia and North America, while also maintaining a small portfolio of key accounts yourself.
Key responsibilities include:
- Leading and developing a team of Account Managers
- Managing a portfolio of key accounts
- Handling escalations, cancellations, and customer complaints
- Ensuring shop partners receive proactive, solutions-oriented support
- Cross-functional collaboration to apply success checklists to key accounts
- Gathering feedback and supporting internal and external stakeholders
- Building a performance-driven, customer-centric culture within Account Management
This is a full-time, on-site position with working hours 4pm–12am, Monday–Friday. The role offers paid training, career growth opportunities, a learning and development program, referral bonuses, wellness stipends, and competitive salary with night-hour supplements.
Requirements:
- 4+ years of experience managing enterprise-level clients in B2B or marketplace environments (restaurant/hospitality industry experience highly preferred)
- Strong track record of individual performance
- Proven ability to manage complex, high-value accounts with focus on retention and growth
- Demonstrated ability to handle customer complaints and escalations with calm and clarity
- Ability to mentor peers, lead projects, and serve as trusted point of contact for team guidance
- Strong analytical ability to interpret complex data and translate insights into actionable strategies
- Proficiency with Slice platform, products, and customer base
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and account management tools
- Strategic mindset with strong analytical and problem-solving skills
- Team-first mentality with positive attitude
- Fluency in multiple languages is a strong plus
