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Documo is a fast-growing B2B SaaS company on a mission to help businesses digitize and streamline their document workflows. The platform uses Intelligent Document Processing to transform unstructured files like faxes and forms into structured, usable data.
As an Account Growth Manager, you will play a key role in building and maintaining strong, long-term relationships with customers while maximizing satisfaction, retention, and profitability. You'll identify opportunities for account expansion and growth through strategic collaboration with internal stakeholders.
Key responsibilities include:
**Account Development Strategy:** Create and implement account development strategies aligned with company growth objectives. Analyze account data and performance metrics to inform strategy, conduct market research to identify trends and opportunities, and identify upselling and cross-selling opportunities to maximize account potential.
**Relationship Building:** Build strong, long-lasting relationships with customers, serving as a trusted advisor and primary point of contact. Provide excellent customer service, ensure customers feel supported, and understand evolving customer needs while communicating Documo's value proposition effectively.
**Revenue Generation:** Drive revenue growth within assigned accounts by collaborating with Sales to identify opportunities, negotiate contracts, and expand business. Secure annual renewals from assigned accounts and monitor account performance and churn, proactively addressing potential issues.
**Research & Knowledge:** Stay informed about industry trends, market dynamics, and competitor activities. Maintain deep knowledge of Documo products and services, and proactively research developments to identify potential opportunities or risks.
Success in this role means nurturing existing customer relationships to strengthen loyalty and trust, identifying opportunities to increase sales through upselling and cross-selling, expanding adoption and usage of Documo's cloud fax platform, cross-selling products within the Documo product suite, and partnering with internal teams to develop account strategies aligned with customer goals.
Reports to: Director, Customer Success
**Requirements:**
- 3+ years of experience in Account Management, Customer Success, or inside sales
- Proven track record of meeting or exceeding goals and receiving positive customer feedback
- Proficiency with Salesforce and Jira
- Strong interpersonal, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
**Bonus Points:**
- Experience in the healthcare industry
- Telecom technical knowledge
- Programming or technical experience with complex customer API integrations
