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Lessen is a venture-backed, tech-enabled property service provider transforming commercial and residential real estate services at scale. The company operates a platform serving over 1 million properties with a network of 30,000+ vetted vendors, completing 3.5+ million work orders annually.
As Account Director, you will lead strategic account management within the Commercial department, uncovering growth opportunities, managing client concerns, and driving strategic initiatives across Reactive and Recurring Maintenance and Projects operations. You'll serve as the primary point of contact for key clients, fostering deep relationships and identifying collaboration opportunities.
Key responsibilities include:
- Collaborating with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams to align projects with client needs
- Developing deep understanding of client portfolios and tailoring growth strategies
- Serving as go-to contact for client communications and relationship management
- Monitoring market developments and industry shifts to inform growth strategies
- Leading client retention efforts through service excellence and proactive problem-solving
- Documenting client interactions, sales activities, and growth metrics
- Achieving account growth and upsell targets
- Managing project budgets and cost adjustments with clients
- Soliciting client feedback on satisfaction and service improvements
- Monitoring and reporting client KPIs and success metrics
The role involves up to 25% travel. You'll work autonomously while collaborating across diverse teams to ensure streamlined project execution and drive revenue growth.
REQUIREMENTS:
- Minimum 3-5 years in account management, sales, or customer success roles
- Preferred: experience in property management
- Strong business acumen with deep understanding of customer needs related to maintenance operations and project execution
- Exceptional communication, negotiation, and presentation skills
- Proficiency with CRM software, data analytics tools, spreadsheets, project management platforms, and communication software
- Financial analysis capabilities and understanding of profit margins
- Conflict resolution expertise
- Strong time management and stakeholder management skills
- Proactive mindset to identify challenges and capitalize on opportunities
- Demonstrated ability to work autonomously, prioritize effectively, and drive revenue growth
- Swift problem-solving capabilities with willingness to escalate when necessary
- Ability to engage cohesively with diverse teams
