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Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. The company's proprietary Market Model delivers accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture using market data with full transparency, the technology is deployed across volatile markets including global aviation, travel, mobility, retail, and e-commerce. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.
We are seeking an Account Director to manage strategic relationships with key customers across multiple verticals. You will serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction, commercial performance, and alignment between Fetcherr's product suite and each client's business objectives.
Key Responsibilities:
- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
- Understand client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities
- Own execution of client initiatives and projects, driving action items to completion, keeping stakeholders aligned, and delivering commitments on time
- Proactively identify opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives
- Support contract renewals and commercial discussions, working with internal stakeholders to deliver mutually beneficial outcomes
- Coordinate with internal teams (Product, Program, Tech, Support, Data Science) to ensure successful solution delivery and issue resolution
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
- Represent the client's voice internally to influence product development and service enhancements
- Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice a month)
Requirements:
No specific requirements stated in the posting.
