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Fetcherr is an AI company that builds responsible, market-focused AI solutions delivering demand predictions and real-time decision intelligence for commercial teams. The company's proprietary Market Model uses market data with full transparency and has achieved 96% forecast accuracy, delivering an average 7% profit uplift for clients. Initially deployed in global aviation with partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul, Fetcherr is now expanding into travel, mobility, retail, e-commerce, and other volatile markets.
We are seeking an Account Director to manage strategic relationships with key customers across multiple verticals. You will serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction, strong commercial performance, and alignment between Fetcherr's product suite and each client's business objectives.
Key responsibilities include:
- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high engagement and satisfaction
- Understand client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities
- Own execution of client initiatives and projects, driving action items to completion, keeping stakeholders aligned, and delivering commitments on time
- Proactively identify opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives
- Support contract renewals and commercial discussions, working with internal stakeholders to deliver mutually beneficial outcomes
- Coordinate with internal teams (Product, Program, Tech, Support, Data Science) to ensure successful solution delivery and issue resolution
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
- Represent the client's voice internally to influence product development and service enhancements
- Willingness to travel frequently to Genoa, Italy for client meetings, QBRs, and on-site engagements (approximately twice monthly)
