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Verto Education is reimagining higher education by enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States. The Academic Operations Manager will be a key operational driver for Verto's global study centers, reporting to the Associate Director of Academic Operations.
This is a hands-on individual-contributor role that bridges on-site academic operations with US-based HQ leadership. You will manage academic projects end-to-end using Asana, collaborate with stakeholders across time zones, and serve as a functional resource and escalation point for on-site academic operations teams.
Key responsibilities include:
**Academic Project & Operations Management:** Manage cyclical and one-off AAHQ projects end-to-end, launching and monitoring work in Asana while keeping projects on schedule and within scope. Collaborate with stakeholders to ensure alignment with departmental goals and OKRs. Coordinate the academic-operations calendar, cross-functional handoffs, and site localization. Maintain and update resources and templates for recurring AAHQ processes (Add/Drop week, Course & Faculty Evaluations, Onboarding, etc.). Author and maintain standard operating procedures (SOPs) for recurring workflows. Bridge academic operations between on-site and HQ teams, translating global-to-local operational needs.
**Academic Technology:** Scope and document business requirements for academic-technology projects and perform quality assurance (QA) testing. Serve as a power user of academic-technology systems including schedule management tools, Canvas (LMS), Dropout Detective, and Qwickly. Monitor systems for functionality, identify issues, and recommend improvements. Serve as account administrator for externally contracted tools, ensuring FERPA compliance and designing system training.
**Data Analytics & Reporting:** Build and maintain academic reports and dashboards from multiple sources (Salesforce, Canvas, Google products). Ensure data accuracy and consistency across systems. Develop actionable insights and decision-ready summaries in various formats (Slack updates to board presentations). Support standard and ad-hoc department leadership reporting and external reporting for Business Reviews, End of Semester analysis, and Annual Reporting.
**Operations Support and Training:** Partner with on-site Academic Operations Specialists to monitor technology use and gather feedback. Serve as first point of contact for escalations and provide ongoing systems expertise and training. Monitor resolution of support tickets and turn recurring issues into systemic fixes. Support global on-site operations during peak periods. Serve as project lead for faculty and staff credentialing, onboarding, and offboarding. Plan and coordinate logistics for AAHQ team offsites. Identify and recommend technology and AI-based solutions to address bottlenecks. Contribute to onboarding and training materials. Facilitate process retrospectives and translate reflections into action items.
**Requirements:**
- Bachelor's degree required
- 4–6 years of demonstrated project-management experience, ideally in education, operations, or academic-services environments
- Hands-on experience with Asana and Salesforce or similar systems
- Strong data analysis and reporting skills; ability to translate and report data in various formats (briefing notes, PowerPoint presentations, etc.)
- Excellent written and verbal English and cross-cultural communication skills
- Strong facilitation skills in-person and virtually
- Ability to articulate technical and complex topics to non-technical audiences
- Strong organizational skills and attention to detail; ability to manage multiple concurrent projects and deadlines
- Ability to drive projects from ideation to completion and keep projects on track
- Collaborative, service-oriented approach; comfort working across time zones with US-based teams
- Comfort in international, multi-site, hybrid, and/or remote-first operations; access to reliable internet and conducive remote-work environment
- Legal authorization to work in Argentina
**Nice-to-have:**
- Master's degree in a related field (education technology, data analytics, etc.)
- Experience defining business requirements and/or QA testing for technology projects
- Familiarity with analytical reporting, business intelligence, and AI tools
- Experience administering or serving as power user of operational systems (CRM, project management, academic/student-information platforms)
