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Salary: USD 88,000 - 105,000 / annual
Ripple is seeking a Workplace Operations Specialist to manage day-to-day office operations at their Toronto location. This role is central to maintaining a welcoming, functional, and professionally managed workplace as the company scales.
Key responsibilities include overseeing office management functions such as food programs, deliveries, mailroom operations, supply ordering, and decor. You'll ensure high service standards and a consistently positive employee experience, serving as the primary point of contact for employees and guests on workplace-related matters.
In the employee experience and events domain, you'll promote a culture of inclusion and collaboration by planning and executing engagement initiatives. You'll partner with the People team on onboarding logistics—coordinating desk setup, office tours, and new hire introductions—and manage logistics for onsite meetings and events, including room setup and catering.
On the facilities and vendor management side, you'll maintain relationships with external partners including building management, food and beverage vendors, janitorial services, and maintenance contractors. You'll coordinate facility maintenance and repairs (preventative and urgent), work with building management on work orders, and assist with floor plan updates and space assignments.
You'll collaborate with Global Workplace, Security, IT/AV, and Communications teams to ensure seamless operations, and serve as an escalation point for workplace feedback and issues.
Required qualifications include an Associate's degree or higher and 2–4 years of facilities or workplace operations experience. You should have excellent customer service and interpersonal skills, strong attention to detail, and the ability to work independently and flexibly. Technical proficiency with Google Workspace and the ability to process invoices are expected. Physical capability to lift 30–40 lbs is required.
