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Rapyd is seeking a dynamic Partner Support Specialist to provide exceptional technical support and user experience to merchants and partners on its global payments platform. This is a hands-on role requiring technical savvy, creativity, and curiosity.
Key responsibilities include:
- Serve as first line of defense and escalation point for technical issues
- Handle customer requests while maintaining Rapyd's SLA and customer satisfaction standards
- Escalate and own issues internally and externally with service providers and partners
- Develop monitoring tools and dashboards for the production environment
- Extend and maintain the knowledge base
- Collaborate across departments (Engineering, DevOps, Professional Services) to resolve customer issues
- Cover on-call shifts to support global coverage model
This role is a maternity leave replacement position. You will work directly with merchants and partners, debug production issues, and wear multiple hats in a fast-paced fintech environment. The ideal candidate is technically proficient, can handle complex customer interactions with elegance, and thrives in a collaborative, cross-functional setting. Based in Tel Aviv with a global team across offices in Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S.
