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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues worldwide and customers in 190+ countries. The company simplifies cross-border business by removing friction from financial workflows—including global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
You will own Payoneer's long-term and short-term workforce planning strategy, leading a team of planning analysts and partnering with Finance, Operations, HR, and senior leadership to ensure the organization has the right capacity to meet service level and financial goals.
Key responsibilities:
- Own the end-to-end planning cycle: long-range headcount forecasting, short-term staffing and scheduling, and operational budgeting across business units.
- Lead, mentor, and develop a team of planning analysts responsible for producing accurate, actionable workforce and capacity plans.
- Drive staffing plans—hiring, ramp, attrition, and shrinkage assumptions—and translate them into clear recruitment and capacity recommendations.
- Develop and maintain forecasting and staffing models based on volume trends, productivity metrics, and service level goals.
- Lead scenario-based and "what-if" planning to guide leadership decisions on capacity, cost, and service trade-offs.
- Partner with Finance, Operations, HR, and senior leadership to align resource planning with business targets, headcount budgets, and financial constraints.
- Recommend strategic adjustments based on utilization patterns, efficiency trends, and budget insights.
- Set standards for planning methodology, governance, and cadence; continuously improve reporting tools and analytics infrastructure.
- Communicate plans, risks, and assumptions to senior stakeholders; serve as the primary point of contact for workforce planning.
You bring strong business and operational acumen, with the ability to translate data into actionable planning strategies. You have proven leadership and stakeholder-management skills, excellent communication and storytelling abilities when presenting plans and trade-offs to leadership, and are highly organized and process-driven. You are comfortable in a fast-paced, cross-functional, global environment and are fluent in English (written and verbal).
Requirements:
- Degree in Industrial Engineering, Business Analytics, Finance, Statistics, or another quantitative discipline.
- 6+ years of experience in workforce planning, capacity planning, or analytics in an operations or service environment.
- 4+ years of experience leading or mentoring analysts, or clear experience owning a planning function end to end.
- Deep command of long- and short-term forecasting techniques, staffing and scheduling models, and operational budget planning.
- Deep understanding of operational KPIs and how they relate to capacity, staffing, and cost.
- Track record of partnering with Finance and senior leadership on headcount and budget decisions.
