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Wise is a global fintech company enabling fast, low-cost international money movement and payments. As an Enterprise Support Specialist for Wise Platform, you will drive operational efficiency and scalability for enterprise partners including Embedded Solutions, Correspondent Services, and Enterprise Accounts. You serve as the primary liaison and internal champion, ensuring partners maximize value from Wise Platform products throughout their entire lifecycle.
Key responsibilities include managing partner onboarding and implementation, developing tailored training and workshops, coordinating with integration and functional teams (QA, L&D, Knowledge Management, etc.) to ensure smooth transitions from sales to launch. You will build and maintain strong relationships with key accounts through regular check-ins, deep-dive meetings, and quarterly feedback sessions. You provide advanced-level training on Wise products, financial concepts, and API setups, leveraging strong financial literacy to explain complex payment topics.
You act as the voice of partners within Wise, advocating for their needs and feedback to product and regional teams. This includes identifying documentation improvements, API usability enhancements, and process optimizations. You proactively monitor partner behavior and account health to identify dissatisfaction signals and prevent churn through early intervention.
You provide expert guidance on compliance standards (GDPR, KYC/AML) and technical troubleshooting of software integrations in collaboration with technical teams. You manage projects autonomously from scope definition through delivery, coordinate across multiple stakeholders, and resolve incidents efficiently while communicating with affected partners.
Required qualifications include proficiency with data analytics tools (MS Suite, Looker, Snowflake or equivalent), strong project management capabilities, exceptional written and verbal communication skills, and complex problem-solving ability. You must develop deep product knowledge across all Wise Platform offerings and understand functional team operations. Cross-regional collaboration and incident management experience are essential for this globally distributed role.
