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Salary: USD 70,000 - 85,000 / annual
WEBTOON Entertainment, a global leader in mobile webcomics and digital storytelling, is seeking a Creator Operations Strategist to support growth and management of its creator community. Reporting to the Director of Creator Management, you will manage an assigned portfolio of creators while supporting broader initiatives to strengthen the creator experience and scale the Creator Management function.
You will serve as a trusted point of contact for creators throughout their lifecycle, building strong relationships by understanding their individual goals, business needs, and challenges. You'll support creators through onboarding, ongoing relationship management, development opportunities, and offboarding. You'll proactively identify creator concerns, retention risks, and opportunities, coordinating with internal teams to address them. You'll also help creators navigate opportunities across WEBTOON's IP ecosystem, including entertainment, publishing, licensing, and merchandise.
On the operations side, you'll own day-to-day processes supporting creators and the Creator Management team. This includes coordinating creator communications, newsletters, surveys, office hours, and training opportunities. You'll maintain accurate creator records, databases, workflows, and documentation across internal systems, and identify operational gaps to improve efficiency and creator experience. You'll use performance metrics and engagement data to identify trends and opportunities, supporting creator segmentation and performance frameworks.
You'll partner closely with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management, Marketing, and other teams to support creator needs and facilitate clear communication between creators and internal stakeholders. You'll track ongoing creator opportunities and projects to ensure visibility and follow-up, and represent Creator Management in cross-functional initiatives.
The role emphasizes leveraging AI tools and emerging technologies to improve workflows, research, communication, reporting, and operational efficiency. You'll identify opportunities to automate repetitive processes while maintaining human oversight and creator-focused judgment, and stay informed on developments in the creator economy, AI, and digital media.
REQUIREMENTS:
• 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships, or related field
• Demonstrated experience managing relationships with creators, talent, partners, clients, or external stakeholders
• Strong understanding of the creator economy and evolving business models, opportunities, and challenges facing digital creators
• Exceptional communication, relationship-building, organizational, and project management skills
• Strong data literacy and comfort using metrics and insights to inform decisions
• Demonstrated ability to identify problems, develop solutions, and proactively improve processes
• Strong empathy, judgment, and interpersonal skills, particularly when navigating sensitive creator concerns or complex situations
• Comfortable working cross-functionally in a fast-paced environment and managing multiple priorities simultaneously
• Interest in and practical experience with AI tools, including using AI to improve productivity, research, analysis, communication, and workflows
• Genuine passion for creators, storytelling, digital content, and the broader creator ecosystem
DESIRABLE QUALIFICATIONS:
• Experience working directly with webcomic, comic, YouTube, social media, gaming, or other digital creators
• Experience in creator/talent management, entertainment development, publishing, licensing, or IP management
• Experience developing or improving creator-facing programs, processes, or communications
• Experience with tools such as Airtable, Zendesk, CRM platforms, or similar operational systems
• Demonstrated ability to use AI and emerging technology to meaningfully improve business workflows
