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Bynder is a leading Digital Asset Management (DAM) platform trusted by iconic brands including Spotify, Campari, and Lacoste. The company is shifting from traditional content management to AI-powered content orchestration, enabling enterprises to intelligently automate workflows while maintaining brand integrity. With 600+ employees and 4,000+ customer organizations, Bynder is driving durable growth and margin expansion.
You will lead a unified Operations function reporting to the Chief Financial Officer, managing approximately 20 people across three key areas: Revenue Operations (Sales, Customer Success, Marketing, Partner Operations), Business Applications and enterprise systems, and Customer Insights. Three leaders will report directly to you.
Key responsibilities include:
- Unifying the Operations function across Revenue Operations, Business Applications, and Customer Insights, establishing one operating model and consistent ways of working
- Partnering with commercial leadership on pipeline, forecasting, enterprise segmentation, sales capacity, and compensation design
- Operationalizing growth levers (retention/GRR, expansion engine, new-logo generation) into measurable motions with clear targets
- Leading Salesforce 2.0 transformation, including CPQ implementation and the broader GTM application stack (Salesforce, Clari, Gong, Salesloft, Spiff, 6sense), plus Customer Success platform migration to Planhat and new PSA platform selection
- Establishing a single source of truth for data and metric definitions in partnership with Finance and Internal Analytics
- Embedding AI and agentic tooling across the commercial stack and internal workflows to improve productivity and decision-making
- Translating usage, risk, and opportunity data into concrete expansion and retention actions
- Building and developing the leadership bench, attracting senior analytics and transformation talent
- Providing clean operational data and operating rigor to support margin and EBITDA delivery
You will be a genuine partner to commercial leadership and the Finance organization, driving operating rigor and scalable go-to-market execution as Bynder pursues company-wide AI transformation.
Requirements:
- 12+ years in Revenue Operations, commercial operations, or business operations within high-growth B2B SaaS, with several years in senior leadership
- Proven multi-function leader with experience running two or more of: Sales, Customer Success, Marketing, or Partner Operations; ideally with business applications or CRM platform ownership
- Strong commercial and financial acumen: fluency in ARR, NRR/GRR, pipeline, forecasting, pricing, unit economics, and compensation design; comfortable driving decisions from data
- Deep Salesforce ecosystem experience with track record of delivering CRM or CPQ transformation and governing data/reporting at scale; platform migration experience is a strong advantage
- Builder's approach to AI: hands-on experience using AI and agentic tooling to automate workflows and streamline decision-making
- Executive presence and ability to hold leadership accountable with clear point of view
- PE-backed and/or transaction experience (diligence, integration, value creation) is a strong plus
- Excellent communication and stakeholder management skills
