SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lightning AI is seeking a VP of Customer Success to build and lead a customer success organization that drives adoption, expansion, and retention for a platform serving researchers, startups, and enterprises building AI systems. The company, founded in 2019 and recently merged with Voltage Park, combines developer-first AI tooling (PyTorch Lightning) with high-performance compute infrastructure. Backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute, Lightning AI operates globally with offices in NYC, San Francisco, Seattle, and London.
In this role, you will lead and develop a team of Customer Success Managers and Technical Account Managers supporting strategic and growth customers. You own customer health metrics including gross retention, expansion influence, renewal readiness, and executive relationship quality across your segment. You will build scalable CS operating systems including onboarding, success planning, executive business reviews, health scoring, renewal forecasting, escalation management, and expansion handoffs.
Key responsibilities include partnering with Sales leadership to create a strong post-sale commercial motion that drives retention and identifies expansion opportunities early. You will work closely with Product and Engineering to translate customer patterns into roadmap feedback and prioritization signals. You'll also establish metrics and reporting that demonstrate CS impact on revenue and customer lifetime value.
The ideal candidate has 8+ years of customer success experience, with at least 3-5 years in a leadership role managing CS teams. You should have a track record of building CS functions from the ground up or scaling existing teams, experience with technical or developer-focused products, and demonstrated success driving retention and expansion metrics. You combine strategic thinking with hands-on execution, moving with urgency while building durable systems.
