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Linx Security is seeking a VP Customer Success Engineering to lead and scale the technical Customer Success function as the company builds a modern Identity Governance & Administration (IGA) platform. This is a player/coach leadership role combining hands-on involvement with strategic oversight.
You will manage and develop a team of Customer Success Engineers while maintaining direct involvement with strategic accounts and high-severity escalations. Key responsibilities include:
• Team Leadership: Manage, coach, and develop Customer Success Engineers; set the operating model and establish best practices.
• Technical Onboarding & Adoption: Own the end-to-end technical onboarding process for enterprise customers, establishing repeatable playbooks, success criteria, deployment checklists, and time-to-value targets.
• Customer Health & Renewals: Build and run a customer health and risk program; own renewal readiness and be accountable for renewal outcomes through risk management, executive value delivery, and commercial readiness.
• Implementation Leadership: Drive successful implementations in complex enterprise environments; lead high-severity escalations end-to-end with fast, high-quality resolution while maintaining customer trust and executive alignment.
• Expansion & Partnerships: Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
• Voice of Customer: Create a structured voice-of-customer pipeline; influence product roadmap with a strong point of view on enterprise readiness and customer needs.
This role requires someone who can balance strategic leadership with hands-on execution, particularly for complex enterprise deployments and critical customer situations.
