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Salary: USD 245,000 - 300,000 / annual
Reltio, an SAP Company, is seeking a VP of Customer Success to lead the global customer success organization and drive measurable business outcomes for enterprise customers adopting the Context Intelligence Platform. This role is critical to Reltio's growth strategy, owning Gross Revenue Retention (GRR), customer adoption, expansion, and advocacy.
The VP will build and scale a world-class customer success team responsible for ensuring large, complex enterprises successfully deploy and operationalize Reltio as a mission-critical data platform. The role requires deep understanding of enterprise data ecosystems, governance maturity, and cross-functional business value realization across domains such as Customer, Product, and Supplier data unification.
Key responsibilities include:
- Leading the customer success organization to support growth ambitions, increased renewal rates, and reduced churn
- Accelerating account expansion through cross-sell and upsell initiatives
- Improving customer lifetime value through higher product adoption, satisfaction, and health scores
- Defining and operationalizing a value realization framework tied to measurable customer outcomes
- Ensuring customers successfully adopt Reltio as a system of record for AI-driven functions
- Hiring, scaling, and developing a global team with robust onboarding and continuous learning programs
- Creating customer segmentation strategies and mapping customer journeys from pre-sales through value realization
- Developing repeatable playbooks and implementing systems for continuous improvement
- Serving as the executive voice of the customer across Product, Engineering, and Go-To-Market teams
- Participating in executive customer councils and developing customer councils focused on industry or use case topics
- Collaborating with Marketing to deliver high-engagement customer conferences and thought leadership initiatives
Reltio serves more than 200 of the world's largest brands across life sciences, financial services, healthcare, and technology. The company was founded on a distributed workforce model and offers flexible work arrangements.
REQUIREMENTS:
- Bachelor's degree (preference for computer science or related field)
- 15+ years of experience in highly regulated environments including Life Sciences, Healthcare, and Financial Services
- Experience with SaaS/PaaS and IaaS platforms
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Combined background of post-sale and sales experience preferred
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leadership ability to inspire others
- Excellent communication and presentation skills
- MDM, Cloud, Enterprise, and SaaS experience preferred
