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Lyra Health is seeking a Variable Compensation Manager to administer and optimize the company's go-to-market (GTM) variable compensation programs. As an individual contributor, you will serve as the primary operational leader for sales and customer success incentive plans, working cross-functionally with Finance, Accounting, GTM Operations, Analytics, HR, and other teams to ensure scalable, accurate, and compliant compensation systems.
Key Responsibilities:
Commission Operations & Payouts: Calculate monthly, quarterly, and annual incentive payouts for sales and CS teams with 100% accuracy. Audit underlying booking data, resolve disputes, and ensure all payouts align strictly with signed compensation plans and payroll deadlines.
CaptivateIQ System Ownership: Serve as the primary administrator and subject matter expert for CaptivateIQ. Manage data integrations with Salesforce and Workday, build and test complex payout logic, maintain compensation models, and optimize the platform for scale.
Data Integrity: Own the accuracy of core sales data feeding variable incentive models by auditing customer records, pricing details, and opportunity data in partnership with Sales, Sales Operations, and Pricing teams.
Reporting & Analytics: Develop and maintain commission reporting dashboards for leadership and finance. Provide actionable insights on incentive effectiveness, attainment trends, and commission costs.
Plan Design & Advisory: Partner with leadership, Ops, and HR during annual compensation planning. Model proposed plan structures, evaluate theoretical commission scenarios, and translate compensation plans into operational logic within CaptivateIQ.
Audits: Oversee recurring audits of commission statements before payment release, ensuring data integrity and accuracy of plan calculations. Ensure compensation processes are designed to meet audit requirements and that calculations are fully traceable.
Process Optimization: Drive continuous improvement across compensation workflows by identifying process gaps and executing targeted improvements.
Field Support: Act as the trusted advisor to the sales organization regarding commission policies. Manage communications with payees related to statements, ensuring clarity and timely responses to inquiries or discrepancies.
About Lyra Health:
Lyra Health is a leading provider of evidence-based mental health care serving more than 20 million people globally through partnerships with employers and health plans. The company has delivered over 15 million mental health sessions, published 35+ peer-reviewed studies, and demonstrated significant outcomes including helping people recover twice as fast and delivering a 26% annual reduction in overall healthcare claims costs. Lyra's AI-powered platform, Lyra Empower, combines high-quality care with integrated technology solutions.
Requirements:
- 8+ years of experience in variable compensation and sales/revenue operations
- Bachelor's degree in Business Administration, Finance, HR, or related field
- Proven experience designing, implementing, and managing sales variable compensation programs, preferably within a high-growth go-to-market team
- Strong analytical skills with ability to interpret complex sales data, determine trends, and draw valid conclusions
- Knowledge of relevant compliance and legal requirements regarding sales compensation
- 3+ years of hands-on experience administering Incentive Compensation Management (ICM) platforms, with CaptivateIQ experience strongly preferred
- Strong project management skills with ability to manage multiple projects simultaneously and meet deadlines
- Excellent communication and interpersonal skills to work effectively with diverse stakeholders, including senior leadership
- Ability to problem-solve and make informed decisions, especially in high-pressure situations
- Understanding of broader go-to-market strategy and how compensation drives sales behavior
