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OpenAI is seeking a senior operator to build and scale Monetization Trust & Safety Operations. This role sits at the intersection of strategy and execution, owning critical Ads Trust & Safety workstreams from problem framing through scaled operation.
You will partner closely with Product, Policy, Engineering, Legal, and Go To Market teams to turn ambiguous priorities into durable operating models. Key responsibilities include:
- Own complex, high-impact Ads Trust & Safety programs from problem framing through launch, stabilization, and scaled operation
- Define program scope, owners, milestones, risks, success measures, and execution cadence for strategic operational builds
- Translate policy, risk, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision structures
- Coordinate across Product, Policy, Engineering, Legal, Go To Market, Support, vendors, and other partners to resolve dependencies
- Move flexibly across priorities—standing up new programs, improving existing workflows, strengthening handoffs, and transitioning durable ownership
- Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, and high-leverage interventions
- Drive high-priority escalations and cross-functional decisions to closure with clear context, accountable owners, and durable follow-through
- Create program mechanisms including roadmaps, decision logs, status updates, risk registers, operating reviews, and executive communication
- Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Trust & Safety Operations team is central to protecting OpenAI's platform, customers, and the public from abuse. The Monetization Trust & Safety Operations team ensures OpenAI can grow advertising in a way that is safe, trusted, and sustainable for users, advertisers, and the business.
REQUIREMENTS:
- 8+ years of experience in program management, strategy and operations, product operations, technical program management, Trust & Safety, Risk Operations, Ads or Monetization Operations, or a related field
- Deep familiarity with ads ecosystems, advertiser risk, or high-stakes scaled operations
- Proven ability to take complex, ambiguous, cross-functional work from problem framing through launch and scaled operation
- Strong organizational and execution skills; able to manage many moving pieces while staying focused on decisions and risks that matter most
- Strong operational judgment and systems thinking—able to design operating models that scale beyond manual review
- Experience building trust and driving alignment across Product, Policy, Engineering, Sales, Legal, Support, vendors, and other partners without direct authority
- Comfort using data and operational metrics to identify bottlenecks, prioritize work, measure impact, and inform tradeoffs
- Technical and analytical fluency to reason about dashboards, data flows, tooling gaps, automation, and failure modes, even if not writing production code
- Excellent written and verbal communication skills, including ability to explain complex risk tradeoffs, decisions, and incomplete evidence to operational, technical, policy, and executive audiences
- Experience with launch readiness, QA programs, workflow automation, vendor operations, or AI-assisted operations, with strong judgment around safeguards and responsible deployment
