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Tensec is a global fintech founded in 2023 that enables small and medium-sized businesses to access cross-border transaction banking solutions. The company is backed by top-tier VCs including Quiet Capital, Costanoa Ventures, and Coinbase Ventures, with a leadership team from PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express.
As Transaction Operations Associate, you will be the operational engine behind Tensec's cross-border payment and FX transactions in Mexico. This role bridges partner onboarding and live transaction execution, ensuring payments move smoothly, correctly, and on time from initiation through settlement.
Key responsibilities include:
**Transaction Execution & FX Support**: Guide partners through end-to-end cross-border and FX transaction execution. Serve as the operational point of contact during live transactions, answering questions on rates, corridors, and timelines. Monitor in-flight transactions proactively, follow up with partners and internal teams to prevent delays, and maintain clear records of transaction status while coordinating with Treasury and Product teams to resolve blockers.
**Partner Training & Enablement**: Run recurring training sessions to help partners use the Tensec platform confidently. Onboard partner teams onto transaction workflows and walk new users through their first operations until self-sufficient. Create guides, walkthroughs, and reference materials that reduce partner questions and speed activation.
**Support & Issue Resolution**: Act as first-line support for partner questions, incidents, and transaction troubleshooting. Identify and escalate transaction issues before they become partner-facing problems, coordinating across Compliance, Product, and local operations. Track recurring issues and feed patterns back to drive process and product improvements.
**Compliance & Documentation Support**: Ensure every transaction has required documentation and information complete and accurate before moving forward.
**Reporting & Coordination**: Prepare clear status updates and summaries on transaction volume, issues, and partner activity. Build presentations and reports to communicate transaction status and bottlenecks. Support the Commercial Lead with ad hoc reporting, data organization, and cross-functional coordination.
This is a hands-on role for someone highly organized and client-confident who wants deep exposure to how a cross-border payments and FX business runs at the transaction level, with direct impact on partner activation, transaction volume, and speed. The role is hybrid, requiring 2–3 days per week in the Monterrey office.
