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Adyen is seeking a Tooling Manager to own the tools and systems that power the Professional Services Excellence team globally. This is a founding role on a new team where you will define the remit and shape how the function operates.
You will own the end-to-end evaluation, procurement, implementation, and administration of project and work management platforms (Jira, Monday.com, or equivalent). You'll audit and diagnose merchant-facing delivery workflows and internal PS systems to identify structural bottlenecks and fix them proactively. You'll assess third-party platforms against how PS actually works, weighing out-of-the-box capabilities against custom build opportunities. You'll keep the landscape coherent by retiring obsolete tools and pushing back on solutions that solve narrow problems at the cost of overall system health.
You will architect and deploy production-ready automations, GenAI workflows, and agents that remove friction from merchant onboarding, project handoffs, and delivery. Using agentic developer tools and AI coding assistants, you'll build and ship custom solutions yourself rather than queuing behind engineering capacity. You'll ensure systems, APIs, and data structures are set up so AI solutions can run reliably with clean data, sound logic, and secure access.
You'll define the reporting framework that converts raw system data into clear, forward-looking insight for PS leadership. You'll measure tool adoption and usage to identify real friction points. You'll distill complex system dependencies into simple explanations for non-technical stakeholders and partner with enablement teams to keep documentation accurate. You'll set and hold standards for data quality, security, and compliance across all owned tools and workflows.
Your scope is global—the systems you own are used by delivery teams in every region and touch every merchant onboarded. You'll work with leaders and team members across regions and influence stakeholders across time zones. Your impact will show up in faster onboarding, cleaner data, and fewer manual steps between customer commitment and project delivery.
