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Luna Physical Therapy is seeking a Therapist Enrollment Associate to manage the end-to-end enrollment process for physical therapists with insurance payers. This role is critical to therapist activation and network expansion.
Key Responsibilities:
- Review therapist enrollment applications and supporting documentation for completeness, accuracy, and compliance with payer requirements
- Prepare, submit, and track enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines
- Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure
- Manage assigned enrollment files from submission through approval, conducting routine follow-ups with insurance carriers
- Identify and resolve standard enrollment barriers; escalate nonstandard or high-risk issues to Enrollment leadership
- Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases
- Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements
- Communicate professionally with therapists, payers, partners, and internal teams to support timely enrollment completion
- Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience
- Monitor operational metrics, meet productivity standards, and contribute to continuous workflow improvements
Requirements:
- Less than one year of related experience in healthcare administration, credentialing, enrollment, or operational support
- Strong organizational skills with meticulous attention to detail, accuracy, and data integrity
- Excellent written and verbal communication skills for clear interaction with therapists, payers, and internal stakeholders
- Ability to follow established procedures, prioritize tasks, and meet productivity and timeliness expectations
- Proven problem-solving capabilities with the ability to identify routine barriers and know when to escalate complex issues
- Comfortable working with internal databases, spreadsheets, and digital management systems
- Ability to thrive in a fast-paced, remote team environment while maintaining accountability and operational excellence
