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Diligent Robotics is a venture-backed company building AI-powered service robots that collaborate with human teams in healthcare environments. As a Technical Support Specialist, you will be part of the operations team responsible for monitoring and supporting a fleet of mobile service robots deployed in hospital settings.
Your core responsibilities include: monitoring robot fleet health and providing live troubleshooting support in real-time hospital environments; creating detailed tickets for issues that require escalation to engineering or other internal teams; maintaining exceptional customer communication and experience with hospital partners; collecting data from real-world deployments to inform product feedback; and serving as a company ambassador in clinical settings.
You will work a 24/7 shift schedule that includes days, nights, weekends, and holidays, reflecting the continuous nature of hospital operations. The role requires strong problem-solving skills, critical thinking for unplanned scenarios, and the ability to prioritize customer needs while maintaining detailed documentation.
Ideal candidates have a solid computing background and can quickly learn new software systems. You should be an excellent communicator—both written and verbal—capable of conveying technical information clearly to internal stakeholders. The role demands organization and multitasking ability, self-sufficiency, and the capacity to make data-driven decisions independently. Healthcare experience is highly valued, as is familiarity with hospital operations, terminology, and workflows.
You must be local to Austin or a current Diligent Robotics employee. Vaccination (COVID-19 and flu) and HIPAA training completion are required. This is an excellent opportunity to work at the intersection of robotics and healthcare transformation with a mission-driven team.
