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Alpha Online develops process management software for professional used-car dealerships in Germany. The AlphaController platform manages all dealership workflows—from vehicle valuation to sales—and serves major automotive brands including Mercedes-Benz, BMW, Volkswagen, Porsche, and Audi. Since 2024, Alpha Online has been part of CarOnSale, an AI-powered operating system for B2B used-car trading across Europe.
As Technical Support Specialist, you will be the first point of contact for customers via phone and email, handling 1st-level support with a path to 2nd-level responsibilities. Your core responsibilities include:
• Serve as primary contact for customer inquiries and maintain administrative oversight of all open cases
• Configure AlphaController to match each customer's specific requirements, including feature activation and permission structures
• Analyze software dependencies and error sources proactively to prevent customer-facing issues
• Manually test each software release thoroughly and manage tickets to ensure only error-free versions reach customers
• Investigate errors at partner interfaces, communicate directly with integration partners and internal development teams, and contribute to resolution
You will work in a hybrid model based in Hamburg with flexible home-office options. The role offers an unlimited employment contract, exposure to genuine AI and digitalization initiatives, an experienced team with short decision-making paths, and competitive compensation with employee benefits.
REQUIREMENTS:
• Minimum 3 years of direct customer contact or support experience
• Technical understanding of complex software processes and interfaces
• Analytical, structured working approach with ability to identify dependencies before they become problems
• Enjoyment of direct customer interaction and finding tailored solutions
• German language at C2 level; English at minimum B2 (written and spoken)
PREFERRED:
• Experience in the automotive sector
• IT/software training or certification (e.g., IT specialist/Fachinformatiker)
