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Isomorphic Labs is an AI-driven drug discovery company applying frontier machine learning to accelerate scientific breakthroughs and develop life-changing medicines. The company was launched in 2021 to advance human health by building on the Nobel-winning AlphaFold system, combining drug discovery expertise with cutting-edge AI models.
In this role, you will lead the Technical Operations team, overseeing user-facing IT support, application integration, and platform operations. This is a hands-on management position where you will be responsible for delivering stable, scalable, and high-performing services across Isomorphic Labs while building and growing your team.
Key responsibilities include:
- Oversee and manage the integration of internal, multi-user tools and applications, owning the full software lifecycle
- Evolve the support model by improving how technical support operates, navigating the complex Alphabet/Google ecosystem
- Manage, mentor, and build a high-performing, collaborative team
- Partner with stakeholders across Workplace, Engineering, and Science teams to deliver on the technical operations roadmap
- Design and shape support and systems integration strategy
- Drive infrastructure automation to ensure a highly productive environment for Scientists, Researchers, and Engineers
The role offers a unique opportunity to design organizational systems and support infrastructure from the ground up in a fast-growing, mission-driven biotech AI company.
Requirements:
Essential:
- Proven experience managing a small team while being hands-on with end users (ideally within technical support)
- Extensive experience with end-user support and solving complex internal problems
- Experience with Identity & Access Management (SSO)
- Experience working with non-technical teams and leading processes for onboarding, offboarding, ticketing systems, and related functions
- Proficiency in Python, Bash, SQL, or Go to automate repetitive operational workflows
- Ability to build the strategy of a systems admin group
Nice to have:
- Knowledge of security best practices
- Experience with developer experience tools
- Excellent documentation skills with focus on accuracy and clarity
