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Omni is an AI analytics platform that transforms company data into a trusted source of truth for AI. Built on a semantic model, Omni provides enterprises with a governed context graph for analytics and AI, enabling teams to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. The company is based in San Francisco and has raised $217M from top-tier investors including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV, with a Series C valuation of $1.5B.
You will lead and grow the Product Expert team in San Francisco, serving as a technical leader and strategic bridge between customers, Product, and Engineering teams. Your responsibilities include ramping up alongside the team to work directly with customers and model the high-touch "Advisory" relationship promised to each customer. You will take full ownership of team output, helping unblock issues and ensuring every team member has the tools, mindset, and coaching to succeed.
You will lead sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence. You will identify friction points in support processes and implement scalable solutions to unblock the team. Additionally, you will synthesize customer pain points into actionable insights for Product and Engineering teams to help shape the roadmap.
The role is based in San Francisco with a hybrid work arrangement of 3 days per week in the office to foster collaboration and move quickly.
REQUIREMENTS:
- 5+ years in technical, customer-facing roles (Support, Sales Engineering, or Consulting), with 1–2+ years leading or managing teams
- Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows)
- Ability to thrive in high-growth environments and comfort with "building the playbook while playing the game"
- Ability to translate complex architectural issues into clear, business-focused outcomes for any stakeholder
