SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Veeam Software, the Data and AI Trust Company, is seeking a Technical Support Engineer to join their Bangalore office. This role focuses on delivering world-class technical support and customer success for Kasten, Veeam's data resilience and management platform.
You will work the 6 PM to 3 AM IST shift, providing technical guidance to customers on their journey with K10. Your responsibilities include:
- Resolving customer technical issues while ensuring their overall success and satisfaction
- Collaborating across engineering, sales, and product management teams to drive solutions
- Creating and maintaining technical documentation including knowledge base articles, best practices, blogs, and white papers based on customer issues and root cause analysis
- Identifying, recreating, and tracking customer issues to enable faster and more accurate resolution
- Logging and tracking product feature requests and enhancement suggestions from customers to inform product development
- Participating in weekend and holiday on-call coverage rotation
- Managing time efficiently while balancing multiple priorities and customer needs
Required qualifications:
- 3+ years of technical support or customer-facing technical experience
- Strong oral and written communication skills
- Deep understanding of networking, cloud, virtualization, backup, and recovery concepts
- Linux administration experience
- Docker and Kubernetes management experience
- Bash or similar Linux scripting language proficiency
- Knowledge of software development life cycles and upgrade patterns
- BS or MS degree in Computer Science, Engineering, or equivalent professional experience
Bonus skills include experience with managed Kubernetes solutions (OpenShift, PKS, Rancher, GKE, EKS), VMware administration, public cloud infrastructure (AWS, Azure, Google Cloud), and Kubernetes certifications.
