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Delinea is a cloud-native identity security platform company seeking a Technical Support Engineer II to join its Global Technical Support team. The role involves providing post-sale technical support to customers and partners, assessing and documenting reported issues, formulating resolution plans, investigating and reproducing case scenarios, and communicating clear customer responses with documented corrective actions.
The position reports directly to the Technical Support team manager and includes participation in a shared on-call rotation, requiring availability outside standard business hours (evenings, weekends, holidays) to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.
Delinea's platform applies AI-powered intelligence across the entire identity lifecycle—cloud and traditional infrastructure, data, SaaS applications, and AI—enabling organizations to discover all identities (workforce, IT administrators, developers, machines), assign appropriate access levels, detect irregularities, and respond to threats in real-time. The company emphasizes rapid deployment, operational efficiency, and 99.995% uptime.
The company culture centers on core values: Spirited (energy and passion), Trust (integrity and commitment), Respect (listening and valuing perspectives), Ownership (initiative and follow-through), Nimble (quick adaptation), and Global (diverse people and ideas). Delinea is backed by TPG and values world-class product leadership, outstanding engineers, and innovation.
REQUIREMENTS:
- 1–2 years of proven relevant professional experience as a technical support agent or equivalent
- In-depth knowledge and experience in at least some of the following: IT and system administration; networking, data transport, and encryption; cloud infrastructure, machine/network/services virtualization; security concepts and methodologies
- Relational databases, SQL language proficiency, and .NET applications (bonus)
- Strong troubleshooting and problem deconstruction skills
- Strong written and verbal English communication skills
- Ability to work in diverse, international customer and team environments
- Ability to communicate technical concepts at a professional level in multiple languages (plus)
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership mindset
- Organized and methodological with great attention to detail
- Prior or current security clearance (plus)
